Refund policy



Returns & Warranty Policy

Please check your order carefully on delivery and notify Koda Lighting in writing within ten days if there is an issue with your order. Please note that we do not offer a refund or return policy for change of mind or ordering incorrectly. Most products are made to order and imported from the overseas manufacturer.


Damaged, Faulty or Missing Items

If your order arrives damaged, faulty, or with missing components, please contact us as soon as possible by emailing our team with:

  • Your order number
  • A description of the issue
  • Photographs or video of the item and its packaging

Please do not attempt to return a damaged or faulty item before speaking with us, as you may be liable for any associated costs incurred in doing so. Where required, KODA will arrange collection of the goods from your address.

If a damaged or faulty item is reported outside of 10 days, KODA will conduct an investigation and make a determination regarding replacement or remedy.

Where a replacement item is not in stock and must be ordered, KODA will provide an estimated timeframe for the replacement goods. In rare cases where a replacement is unavailable — such as end-of-line products — KODA will offer a suitable alternative or a full refund


Incorrectly Received Items

If you believe you have received an item that differs from what you ordered, please contact our sales team as soon as possible with your order number, details of the discrepancy, and photographs of what was received. KODA will investigate and rectify the issue accordingly.


Warranty

All products purchased from Koda are covered under the warranty period determined by the relevant manufacturer. Warranty periods vary by product and can be found on the relevant product page.

To lodge a warranty claim, please contact our team with your order number, a description of the fault, and supporting photographs or video. KODA will manage the warranty claim process on your behalf as a representative of our suppliers. Please note that all warranty decisions ultimately rest with the manufacturer.

The warranty does not cover:

  • Normal wear and tear, including rusting or natural aging
  • Damage occurring after delivery or installation
  • Products repaired or modified without prior written consent from KODA by an unauthorised person
  • Installation, reinstallation, removal, or shipping costs relating to faulty or replacement goods
  • Damage or breakages occurring during installation
  • Faults or failures occurring outside of the warranty period

If a warranty claim is not accepted due to misuse or incorrect installation, the customer will be responsible for all costs incurred by KODA in inspecting, testing, or assessing the product.

For products outside of their warranty period, KODA is pleased to offer a repairs support service — please contact our team for further information.


Order Cancellations

To cancel an order, please contact our sales team in writing within 24 hours of placing your order with your sales order number and reason for cancellation. All cancellation requests must be made in writing. If the cancellation is approved, KODA will advise of any applicable restocking fees, with any refunds processed to your original payment method.

Please note that special or customised items cannot be cancelled once an order has been placed or production has commenced.


Non-Returnable Items

The following items are not eligible for return or cancellation:

  • Imported goods and made-to-order items — no change of mind returns are accepted.
  • Special or customised items — any product modified or customised on customer request cannot be cancelled after order or returned after supply. Our standard warranty applies to special items, with modifications performed by the manufacturer or authorised distributor.
  • Installed items — products that have been installed are not eligible for return under any circumstances.


Your Rights Under Australian Consumer Law

This policy applies to all goods supplied by Koda Lighting Pty Ltd (ATF McCall Fox Family Trust) trading as Koda Lighting. Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law (ACL), including the statutory consumer guarantees.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where we are required by law to accept a return, we will do so on the conditions imposed by that law.


Non-Defective Returns

At our discretion, we may accept returns of non-defective goods within 3 months of delivery. Where we agree to a non-defective return, a handling fee of up to 50% of the value of the goods may apply, plus any applicable freight costs.

Please note: Custom, made-to-order, or non-stock items ordered to your specifications are not eligible for return or credit, except where required by law.


Contact Us

To initiate a return or warranty claim, please contact us in writing: