In-Stock Items: Orders are dispatched from our warehouse within 1–3 business days of payment being received.

Non-Stock Items: Lead times vary by product and are indicated on each product page. Estimates provided on the website are indicative only and may be superseded by information provided via quote, order confirmation, or direct inquiry.

All lead times are estimates and are subject to delays beyond our control. KODA will endeavour to notify customers of any significant changes to an ETA as soon as possible, but will not be held liable for any costs arising from a delayed order.

In the unlikely event that a backordered item becomes unavailable from our suppliers, KODA will offer a suitable alternative or a full refund.

 

Shipping charges are calculated at cart and checkout based on the weight, size, and destination of your order. Standard delivery is to the ground floor only and does not include unboxing or assembly.

KODA reserves the right to cancel an order in exceptional cases where delivery results in unusually high shipping charges, such as deliveries to remote locations.

 

KODA ships to addresses across Australia. We are unable to dispatch orders to PO boxes, post offices, or freight forwarding locations. We strongly recommend providing a residential or business address where possible.

 

To ensure successful delivery, please note the following when placing your order:

 

Once your order is dispatched, a shipping confirmation and tracking number will be sent to the email address provided at checkout. Please check your junk folder if you do not see this in your inbox. After dispatch, the courier assumes responsibility for the delivery. It is the customer's responsibility to monitor tracking progress and liaise with the courier directly if needed.

 

Construction Sites: KODA strongly recommends providing a residential or business address rather than a construction site. If a construction site address is used, the customer accepts full responsibility for any redelivery fees and any loss or damage that may occur once goods are delivered.

 

Click & Collect is available from KODA showrooms. Select this option at checkout. Please allow 2–4 business days for stock to be transferred to your nominated collection point — you will be notified when your order is ready.

Please do not attempt to collect your order until you have received confirmation that it is available. Valid proof of purchase and photo ID are required upon collection.

 

Once your complete order is ready for collection or delivery, KODA provides complimentary storage for up to 2 weeks. After this period, a storage fee of $50 per week will apply and will continue to accrue until goods are collected or dispatched. Please make timely arrangements to avoid additional charges.