Change of Mind Returns

KODA  offers a 14-day change of mind return policy for in stock items only. To initiate a return, please contact our sales team with your order number and reason for return within 14 days of the delivery date. Returns will not be accepted without prior approval — once approved, we will issue you with a Return Goods Authority (RGA) document, which must accompany the returned goods.

Returns are accepted under the following conditions:

• Items must be unused, uninstalled, and in their original, resalable condition.

• All original packaging must be present, undamaged, and free of any writing or markings.

• Return shipping costs and responsibility are at the customer's expense.

• A 30% restocking fee applies. The remaining 70% will be refunded to your original payment method or, where applicable, issued as a store credit toward future purchases.

• Returns are only accepted from the original purchaser with valid proof of purchase.

• Returns take up to 14 days to process from the date goods are received and pass inspection. You will be notified by email once the return has been completed.

 

Non-Returnable Items

The following items are not eligible for return or cancellation:

• Imported goods and made-to-order items — no change of mind returns are accepted.

• Special or customised items — any product modified or customised on customer request cannot be cancelled after order or returned after supply. Our standard warranty applies to special items, with modifications performed by the manufacturer or authorised distributor.

• Installed items — products that have been installed are not eligible for return under any circumstances.

 

Damaged, Faulty or Missing Items

If your order arrives damaged, faulty, or with missing components, please contact us as soon as possible by emailing our team with:

• Your order number

• A description of the issue

• Photographs or video of the item and its packaging

Please do not attempt to return a damaged or faulty item before speaking with us, as you may be liable for any associated costs incurred in doing so. Where required, KODA will arrange collection of the goods from your address.

If a damaged or faulty item is reported outside of 10 days, KODA will conduct an investigation and make a determination regarding replacement or remedy.

Where a replacement item is not in stock and must be ordered, KODA will provide an estimated timeframe for the replacement goods. In rare cases where a replacement is unavailable — such as end-of-line products — KODA will offer a suitable alternative or a full refund.

 

Incorrectly Received Items

If you believe you have received an item that differs from what you ordered, please contact our sales team as soon as possible with your order number, details of the discrepancy, and photographs of what was received. KODA will investigate and rectify the issue accordingly.

 

Order Cancellations

To cancel an order, please contact our sales team in writing within 24 hours of placing your order with your sales order number and reason for cancellation. All cancellation requests must be made in writing. If the cancellation is approved, KODA will advise of any applicable restocking fees, with any refunds processed to your original payment method.

Please note that special or customised items cannot be cancelled once an order has been placed or production has commenced.

 

Warranty

All products purchased from Koda are covered under the warranty period determined by the relevant manufacturer. Warranty periods vary by product and can be found on the relevant product page.

To lodge a warranty claim, please contact our team with your order number, a description of the fault, and supporting photographs or video. KODA will manage the warranty claim process on your behalf as a representative of our suppliers. Please note that all warranty decisions ultimately rest with the manufacturer.

The warranty does not cover:

• Normal wear and tear, including rusting or natural aging

• Damage occurring after delivery or installation

• Products repaired or modified without prior written consent from KODA by an unauthorised person

• Installation, reinstallation, removal, or shipping costs relating to faulty or replacement goods

• Damage or breakages occurring during installation

• Faults or failures occurring outside of the warranty period

If a warranty claim is not accepted due to misuse or incorrect installation, the customer will be responsible for all costs incurred by KODA  in inspecting, testing, or assessing the product.

For products outside of their warranty period, KODA is pleased to offer a repairs support service — please contact our team for further information.

 

Refunds

Approved refunds are processed within 5–10 business days and will be returned via the original payment method, unless otherwise agreed.

 

 

For all returns, warranty, and refund enquiries, please contact our sales team with your order number and relevant details.